Frequently Asked Questions.
Find detailed answers to common questions about our surgical-grade telehealth services and specialist network.
Scheduling is simple. Create an account on our platform, browse our directory of specialists, select your preferred doctor, and choose an available time slot that fits your schedule. You will receive a confirmation email immediately.
You can use any smartphone, tablet, or computer equipped with a camera and microphone. We recommend a stable internet connection. Our platform runs directly in your browser, so no special software downloads are required.
Yes, our licensed physicians can provide prescriptions when medically appropriate. These are sent directly to your preferred pharmacy. Please note that certain controlled substances may require an in-person visit per federal regulations.
Absolutely. We use enterprise-grade, HIPAA-compliant encryption technology to protect your data. Your medical history and consultation details are strictly confidential and are never shared without your explicit consent.
We partner with a wide range of major insurance providers. You can upload your insurance card during registration to verify coverage. We also offer transparent, flat-rate pricing for self-pay patients.
MDNow is for non-emergency medical care and specialist consultations. If you are experiencing a life-threatening emergency, please call 911 or visit the nearest emergency room immediately.
Yes. During your consultation, your doctor can order blood tests, X-rays, or MRIs. We send the orders to a laboratory or imaging center near you, and the results are sent directly back to your MDNow portal.
If your primary MDNow physician determines you need specialized care, they can provide an internal referral to one of the specialists in our network, ensuring your care journey remains seamless and coordinated.