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Frequently Asked Questions

Find answers to common questions about our telehealth services and medical specialties

MDNow

Frequently Asked Questions

Find answers to common questions about our telehealth services and medical specialties

1. What medical specialties does MDNow offer?

MDNow provides access to a wide range of medical specialties including cardiology, neurology, pediatrics, dermatology, orthopedics, internal medicine, and many more. Our platform connects you with licensed specialists across various fields to address your specific healthcare needs.

2. How do I schedule an appointment with a specialist?

Scheduling is simple: create an account, browse our network of specialists, select a doctor in your needed specialty, and choose an available time slot. You'll receive a confirmation email with your appointment details and video consultation link.

3. What technology do I need for a video consultation?

You need any device with a camera and microphone (computer, tablet, or smartphone) and a stable internet connection. Our platform works in all major browsers—no special software downloads required. We'll send you a secure link to join your consultation.

4. Can specialists prescribe medications through online consultations?

Yes, our licensed physicians can prescribe medications when clinically appropriate. However, certain controlled substances and specific medications may require in-person visits per federal and state regulations. Your specialist will discuss treatment options during your consultation.

5. Is my medical information kept private and secure?

Absolutely. We use HIPAA-compliant technology with end-to-end encryption to protect your medical information. We never share your data without your explicit consent, and all consultations are conducted through secure, encrypted channels.

6. What if I need urgent or emergency care?

MDNow is NOT for emergencies or urgent care situations. If you have a medical emergency, call 911 or go to your nearest emergency room immediately. Our platform is designed for routine consultations and non-emergency medical care.

7. How much do consultations cost?

Consultation costs vary by specialty and appointment type. We accept most major insurance plans, and you can view pricing for each specialist before booking. We also offer transparent pricing for self-pay patients with no hidden fees.

8. Do you offer follow-up care?

Yes, we provide comprehensive follow-up care. Your specialist can schedule follow-up appointments, monitor your progress, adjust treatment plans, and coordinate with your primary care physician as needed.

9. What if I need to cancel or reschedule my appointment?

You can cancel or reschedule your appointment up to 24 hours before your scheduled time through your patient dashboard or by contacting our support team. Late cancellations may be subject to fees as outlined in our terms of service.

10. Can I access my medical records through MDNow?

Yes, you can access your consultation notes, prescriptions, and medical records through your secure patient dashboard. You can also download and share these records with your other healthcare providers as needed.

11. Do you offer pediatric consultations?

Yes, we have licensed pediatricians available for consultations. Parents or guardians must be present during pediatric consultations, and we follow all applicable regulations for providing care to minors.

12. What if I have technical difficulties during my consultation?

Our support team is available to help with any technical issues. We recommend testing your connection before your appointment, and we provide troubleshooting guides. If technical problems persist, we'll work with you to reschedule at no additional cost.

13. How do I prepare for my consultation?

Before your consultation, gather any relevant medical records, current medications, and a list of questions. Ensure you have a quiet, private space with good lighting. Test your internet connection and device audio/video capabilities.

Contact Information

Website
mdnow.online
Email
support@mdnow.online
Phone
416-609-8868

© 2025 MDNow. All rights reserved.

This document is for informational purposes only and does not constitute medical advice. Please consult with a healthcare professional for medical concerns.

MDNow provides access to a wide range of medical specialties including cardiology, neurology, pediatrics, dermatology, orthopedics, internal medicine, and many more. Our platform connects you with licensed specialists across various fields to address your specific healthcare needs.

Scheduling is simple: create an account, browse our network of specialists, select a doctor in your needed specialty, and choose an available time slot. You'll receive a confirmation email with your appointment details and video consultation link.

You need any device with a camera and microphone (computer, tablet, or smartphone) and a stable internet connection. Our platform works in all major browsers—no special software downloads required. We'll send you a secure link to join your consultation.

Yes, our licensed physicians can prescribe medications when clinically appropriate. However, certain controlled substances and specific medications may require in-person visits per federal and state regulations. Your specialist will discuss treatment options during your consultation.

Absolutely. We use HIPAA-compliant technology with end-to-end encryption to protect your medical information. We never share your data without your explicit consent, and all consultations are conducted through secure, encrypted channels.

MDNow is NOT for emergencies or urgent care situations. If you have a medical emergency, call 911 or go to your nearest emergency room immediately. Our platform is designed for routine consultations and non-emergency medical care.

Consultation costs vary by specialty and appointment type. We accept most major insurance plans, and you can view pricing for each specialist before booking. We also offer transparent pricing for self-pay patients with no hidden fees.

Yes, we provide comprehensive follow-up care. Your specialist can schedule follow-up appointments, monitor your progress, adjust treatment plans, and coordinate with your primary care physician as needed.

You can cancel or reschedule your appointment up to 24 hours before your scheduled time through your patient dashboard or by contacting our support team. Late cancellations may be subject to fees as outlined in our terms of service.

Yes, you can access your consultation notes, prescriptions, and medical records through your secure patient dashboard. You can also download and share these records with your other healthcare providers as needed.

Yes, we have licensed pediatricians available for consultations. Parents or guardians must be present during pediatric consultations, and we follow all applicable regulations for providing care to minors.

Our support team is available to help with any technical issues. We recommend testing your connection before your appointment, and we provide troubleshooting guides. If technical problems persist, we'll work with you to reschedule at no additional cost.

Before your consultation, gather any relevant medical records, current medications, and a list of questions. Ensure you have a quiet, private space with good lighting. Test your internet connection and device audio/video capabilities.

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